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General Terms and Conditions of Sale

Article 1 – Purpose

These General Terms and Conditions of Sale (CGV) define the rights and obligations of Hôtel Cosmos & Spa and its guests regarding the reservation of rooms, stays, dining, wellness, seminars, and any other services offered by the establishment for professional or personal purposes.

Any reservation implies full and unreserved acceptance of these CGV.

Article 2 – Reservations

Reservations may be made:

  • On the hotel's website
  • By telephone at +33 (0)3 29 07 61 61
  • By email at the following address: reservation@hotelcosmoscontrexeville.fr
  • Through booking partners (Booking, Expedia, Weekendesk…).

The reservation is finalized upon confirmation by the hotel and, where applicable, after payment of a deposit or bank pre-authorization.

For every reservation request, a confirmation email from the hotel will be sent to the guest.

Room availability:

  • The hotel endeavors to limit disturbances related to any construction work. When such work is beyond its control or necessary for the maintenance of the establishment, it shall not give rise to compensation, unless otherwise provided by law.

Article 3 – Rates

Prices are expressed in euros (€), inclusive of all taxes (TTC), excluding tourist tax.

The applicable rates are those in effect on the day of the reservation.

The hotel reserves the right to modify its rates at any time without retroactive effect on already confirmed reservations.

The room rate does not include the tourist tax and extras (laundry, telephone, bar…).

Discounts applied by the hotel cannot be combined with other promotional offers.

Within the framework of a package offer, the non-consumption of any associated services will not result in any discount or refund.

Article 4 – Payment Terms

Accepted methods of payment include:

  • Cash (within legal limits)  
  • Credit and debit cards  
  • Visa  
  • Mastercard  
  • American Express  
  • ANCV Chèques-Vacances  
  • Tickets Restaurant when the services are eligible. 

The hotel may request a bank guarantee at the time of booking.

Payment of the balance is due at the latest on the day of departure, unless special conditions apply.

Billing is established based on the services provided throughout the duration of the stay. Should the parties agree to use electronic billing, the guest unreservedly accepts to receive invoices issued by the hotel exclusively by electronic means, in accordance with Article 289 of the general tax code.

Article 5 – Arrival and Departure

Rooms are available from 3:00 PM on the day of arrival.

They must be vacated before 12:00 PM on the day of departure.

Any late departure may be charged according to the current rates at 30€ per additional hour.

Article 6 – Cancellation and Modification

Individual reservations

Unless a specific rate or non-refundable offer applies:

  • Free cancellation up to 24 hours prior to arrival; 
  • Less than 24 hours before arrival or in the event of a "No Show," the first night may be charged. 

Promotional or non-refundable offers are subject to their own specific terms.

Cancellations of all or part of a reservation must be sent in writing to the hotel, which will acknowledge receipt to the guest.

Cancellation and no-show conditions are defined in the specific terms.

In the event of non-availability of the hotel, technical problems within the hotel, renovations, or for any other reason, the hotel will use its best efforts to arrange for the guest to be accommodated, in whole or in part, in a hotel of an equivalent category for services of the same nature, with all costs inherent to the transfer remaining at the expense of the hotel. In this event, the guest shall not be entitled to any compensation, for any reason whatsoever.

Groups and seminars

Specific terms are outlined in the contract signed between the parties.

Article 7 – Interruption of Stay

Any stay already commenced is payable in full.

In the event of an early departure, no refund may be requested unless otherwise provided for by contract.

Should you wish to cancel your reservation, the hotel's cancellation policy will apply.

In accordance with Article L221-18 of the code de la consommation, accommodation booking services are not subject to the right of withdrawal.

Article 8 – Dining and Accommodation Terms

Restaurant hours are subject to change.

Any allergies or specific dietary requirements must be disclosed prior to the service.

Guests agree to comply with all hotel instructions and regulations (notably the smoking ban in collective areas). The general prohibition of smoking in hotels and restaurants has been in effect in France since January 2, 2008, in all public places. The hotel is 100% non-smoking.

For safety reasons, it is prohibited to use any cooking appliances, electric barbecues, stoves, hot plates, candles, hookahs, or any equipment that may pose a fire risk in the rooms.

Article 9 – Spa, Swimming Pool, and Facilities 

Access to the spa, pool, fitness equipment, and relaxation areas is subject to the establishment's internal regulations.

Swimming Pool:

  • Showering is mandatory.  
  • Children must be accompanied.  
  • Diving is prohibited.   
  • Glass objects are strictly prohibited. 

Spa:

  • Sandals are mandatory throughout the spa area. 
  • Nudity is prohibited in communal areas. 

Minors remain under the exclusive responsibility of their parents or guardians.

Treatments may be canceled in accordance with the terms specified at the time of booking.

Article 10 – Pets

Pets are welcome in our rooms for an additional fee.

They must be kept on a leash in authorized areas.

They are not permitted in dining areas, bars, lounges, or other communal spaces where their presence is restricted.

Any damage caused by a pet will be billed to the owner.

Article 11 – Liability/Noise 

Guests are held responsible for any damage caused within the establishment. The guest is liable for any injury, material loss, or financial harm caused to the hotel under the contract, specifically in cases of damage to the facilities provided. If necessary, the guest agrees to cover all costs for the restoration of the premises.

The hotel declines all responsibility in the event of loss, theft, or damage to the guest's personal effects, unless otherwise provided by law.

The hotel declines all responsibility for personal effects left unattended or forgotten after departure, subject to applicable legal provisions, particularly those relating to the liability of hoteliers.

Guests agree to refrain from inviting any individual whose behavior might cause prejudice to the hotel; the establishment reserves the right to intervene if necessary. Any visitor who does not have a reservation but is invited by a resident guest must be registered at reception.

This guest remains the responsibility of the host customer and not that of the hotel.

The hotel reserves the right to deny access or demand the immediate departure of any outside guest whose behavior may disturb the order, safety, or peace of the establishment, without any right to compensation.

Guests are expected to respect the hotel's tranquility. Any noise nuisance, especially between 12:00 AM and 8:00 AM, may result in immediate exclusion from the establishment without refund.

Article 12 – Force Majeure

The hotel shall not be held liable for the failure to fulfill its obligations in cases of force majeure, as defined by French jurisprudence.

Article 13 – Personal Data

Personal data are processed in accordance with the RGPD and the loi « informatique et liberté » of January 6, 1978, as amended in 2004.

These data are used solely for reservation management, customer relations, and legal requirements.

The information gathered is necessary for processing reservations, managing customer relations, billing, fulfilling legal obligations, and improving the hotel's services (satisfaction surveys, loyalty programs, and commercial prospecting where permitted by regulation).

Guests have the right to access, rectify, delete, limit, and object to the processing of their data as provided by regulation. For any modifications, a request or complaint may be sent to the hotel.

Article 14 – Complaints

Any complaint must be addressed to the hotel management as soon as possible.

In the event of an unresolved dispute, the consumer guest may use the services of a consumer mediator free of charge, in accordance with the Code de la consommation.

In the event of a dispute, claim, or disagreement regarding a portion of the invoice, the guest is obliged to pay the undisputed portion without delay and to indicate the reason and amount of the dispute to the hotel in writing within eight (8) days of the invoice date. A dispute or claim can only be considered if it is notified by registered letter with acknowledgment of receipt and addressed to the hotel within a maximum period of eight (8) days after the guest's departure.

Article 15 – Governing Law

These CGV are governed by French law.

Any dispute falls under the jurisdiction of the French courts, subject to the protective provisions applicable to consumers.

Article 16 – Acceptance

Booking a service with Hôtel Cosmos & Spa implies the unreserved acceptance of these General Terms and Conditions of Sale (CGV).

Article 17 – WIFI

The hotel offers free Wi-Fi access allowing guests to connect to the internet. The guest undertakes that the IT resources provided by the hotel shall in no way be used for the purposes of reproduction, representation, distribution, or communication to the public of works or objects protected by copyright or neighboring rights, such as texts, images, photographs, musical works, audiovisual works, software, and video games, without the authorization of the rights holders provided for in Books 1 and 2 of the Intellectual Property Code where such authorization is required. The guest is required to comply with the security policy of the hotel's internet service provider, including the rules for using the security measures implemented to prevent the illegal use of IT resources, and to refrain from any act that undermines the effectiveness of these measures. If the guest fails to comply with the aforementioned obligations, they may be liable for the offense of infringement (Article L 335-3 of the Intellectual Property Code), punishable by a fine of three hundred thousand (300,000) euros and three (3) years' imprisonment.

Wi-Fi is provided free of charge. The hotel does not guarantee the permanent availability of the service and cannot be held liable for interruptions beyond its control.

Article 18 – Hotel Liability

The hotel holds an insurance policy to cover its civil liability.

The hotel is exclusively liable for any direct damage. By express agreement between the parties, the guest's loss of business, as well as any financial and commercial damage, loss of data, loss of orders, loss of opportunity, or loss of clientele, shall not be considered direct damage. Under no circumstances shall the hotel be held liable for any damage of any kind, particularly fire or theft, which may affect items or equipment held by the guest.

The photographs presented on the hotel's website are not contractually binding. While every effort is made to ensure that the photographs, texts, and video representations used to illustrate the hotel provide as accurate an overview as possible of the accommodation services offered, variations may occur, notably due to changes in furniture, potential renovations, or branding updates. The guest shall not be entitled to any claim as a result.

Article 19 – Assignment

Neither party may assign the rights of the contract, including free of charge, without the agreement of the other party and the establishment.

No compensatory indemnity or modification may be requested or granted to the contract without the prior agreement of the three parties concerned.

Article 20 – Entirety

The contract constitutes the entire agreement between the parties and cancels and replaces all previous discussions, negotiations, understandings, and oral or written agreements concerning its subject matter.

In the event that a court or any other competent authority should find any of the provisions of the contract to be void or unenforceable, in whole or in part, the contract shall remain valid in all its other provisions, and the parties shall endeavor in good faith to adapt the terms of performance.

The contract may only be modified by a written instrument signed by both parties and shall be binding upon the parties' successors and authorized assigns.

Article 21 – Parking

Vehicles are parked under the sole responsibility of their owners throughout the entire establishment.