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Terms and Conditions of Sale

Article 1 – Purpose

These General Terms and Conditions of Sale (GTC) define the rights and obligations of the Cosmos & Spa Hotel and its guests with regard to reservations for rooms, stays, dining services, wellness services, seminars, and any other services offered by the hotel for business or personal purposes.

Any reservation implies full and unconditional acceptance of these Terms and Conditions.

Article 2 – Reservations

Reservations can be made:

  • On the hotel's website
  • By phone at 03.29.07.61.61
  • By email to the following address: reservation@hotelcosmoscontrexeville.fr
  • Through booking partners (Booking, Expedia, Weekendesk, etc.).

The reservation becomes final after confirmation by the hotel and, if applicable, after payment of the deposit or a preauthorization on the credit card.

For all reservation requests, the hotel will send a confirmation email to the guest.

Check-in time:

  • The hotel makes every effort to minimize any inconvenience caused by construction work. When such work is beyond the hotel’s control or necessary for the maintenance of the property, it shall not give rise to compensation, unless otherwise provided by law.

Article 3 – Rates

Prices are listed in euros (€), including all taxes (TTC), excluding the tourist tax.

The applicable rates are those in effect on the date of the reservation.

The hotel reserves the right to change its rates at any time without retroactive effect on reservations that have already been confirmed.

Room rates do not include the tourist tax or additional charges (laundry, telephone, bar, etc.).

Discounts offered by the hotel cannot be combined with other promotional offers.

As part of a bundled offer, failure to use one of the included services will not result in any discount or refund.

Article 4 – Payment Terms

Accepted payment methods include:

  • Species (within legal limits)  
  • Bank Cards  
  • Visa  
  • Mastercard  
  • American Express  
  • ANCV Vacation Checks  
  • Meal vouchers when the services qualify for them. 

The hotel may require a bank guarantee at the time of booking.

The balance must be paid no later than the day of departure, unless otherwise specified.

Invoices are issued based on the services provided throughout the entire stay. In the event that the parties agree to use electronic invoicing, the guest unreservedly agrees to receive invoices issued by the hotel exclusively in electronic form, in accordance with Article 289 of the General Tax Code.

Article 5 – Check-in and Check-out

Rooms are available starting at3:00p.m. on the day of arrival.

They must be checked out by12:00 p.m. on the day of departure.

Any late check-out may be charged at a rate of €30 per hour over the scheduled time, in accordance with the current rate schedule.

Article 6 – Cancellation and Modification

Individual Reservations

Unless otherwise specified or the offer is non-refundable: 

  • Free cancellation up to 24 hours before arrival; 
  • If you cancel less than 24 hours before check-in or fail to show up (“No Show”), you may be charged for the first night. 

Promotional or non-refundable offers are subject to their own terms and conditions. 

Cancellations of all or part of the reservation must be submitted in writing to the hotel, which will then send the guest a confirmation of receipt. 

The cancellation and no-show policies are outlined in the special terms and conditions. 

In the event of the hotel’s unavailability, technical problems at the hotel, construction work, or for any other reason, the hotel will make every effort to accommodate the guest, in whole or in part, at a hotel of equivalent category offering services of the same nature, with all costs associated with the transfer to be borne by the hotel. In such a case, the guest shall not be entitled to any compensation whatsoever. 

Groups and Seminars

Specific terms and conditions are set forth in the contract signed by the parties.

Article 7 – Interruption of the Stay

Any stay that has begun is due in full. 

In the event of early departure, no refund may be claimed unless otherwise specified in the contract. 

If you cancel your reservation, the hotel's policy will apply. 

In accordance with Article L221-18 of the Consumer Code, accommodation booking services are not subject to the right of withdrawal. 

Article 8 – Food and Lodging Services

The restaurant's hours are subject to change. 

Any allergies or special dietary requirements must be reported before the service. 

The guest agrees to comply with all hotel guidelines and regulations (including the ban on smoking in common areas). The general ban on smoking in hotels and restaurants has been in effect in France since January 2, 2008, in all public places. The hotel is 100% smoke-free. 

For safety reasons, it is prohibited to use any cooking appliances, electric grills, portable stoves, hot plates, candles, hookahs, or any other devices that could pose a fire hazard in the guest rooms. 

Article 9 – Spa, Pool, and Facilities 

Access to the spa, the pool, the fitness facilities, and the relaxation areas is subject to the establishment’s rules and regulations. 

Swimming pool: 

  • Shower Required  
  • Children accompanied by an adult  
  • Ban on Diving   
  • Prohibition on Glass Items 

Spa: 

  • Slippers are required throughout the spa area. 
  • No nudity in common areas. 

Minors remain the sole responsibility of their parents or guardians. 

Treatments may be canceled in accordance with the terms specified at the time of booking. 

Article 10 – Animals

Pets are allowed in the rooms for an additional fee. 

They must be kept on a leash in designated areas. 

They are not allowed in dining areas, bars, lounges, and other common areas where their presence is prohibited. 

Any damage caused by an animal will be billed to the owner. 

Article 11 – Liability/Noise 

The guest is liable for any damage caused on the premises. The guest is liable for any damage caused to the hotel under the terms of this agreement, including bodily injury, property damage, or financial loss, particularly in the event of damage to the premises made available to the guest. If applicable, the guest agrees to bear the full cost of repairing any damaged premises. 

The hotel assumes no liability for the loss, theft, or damage of guests’ personal belongings, unless otherwise required by law. 

The hotel assumes no liability for personal belongings left unattended or forgotten after the guest’s departure, subject to applicable legal provisions, particularly those relating to the liability of hotel operators. 

The guest agrees not to invite any person whose behavior could cause harm to the hotel; the hotel reserves the right to intervene if necessary. Any guest who does not have a reservation at the hotel but is invited on an occasional basis by a guest staying at the hotel must check in at the front desk. 

The hotel is not responsible for this guest; the responsibility lies with the guest’s host. 

The hotel reserves the right to refuse entry to, or to require the immediate departure of, any outside guest whose behavior is likely to disturb the order, safety, or peace of the establishment, without this giving rise to any right to compensation. 

Guests are required to maintain quiet in the establishment. Any noise disturbance, particularly between 12:00 a.m. and 8:00 a.m., may result in immediate removal from the establishment without a refund. 

Article 12 – Force Majeure

The hotel shall not be held liable for any failure to fulfill its obligations in the event of force majeure, as defined by French case law. 

Article 13 – Personal Data

Personal data is processed in accordance with the General Data Protection Regulation (GDPR) and the “Data Protection Act” of January 6, 1978, as amended in 2004. 

They are used solely for reservation management, customer relations, and legal requirements. 

The information collected is necessary for processing reservations, managing customer relationships, billing, complying with legal obligations, and improving the services offered by the hotel (satisfaction surveys, loyalty programs, and marketing outreach when permitted by law). 

The guest has the right to access, correct, delete, restrict, and object to the processing of their personal data under the conditions set forth in the regulations. To request any changes, the guest may file a complaint by submitting a request to the hotel. 

Article 14 – Complaints

Any complaints must be submitted to the hotel management as soon as possible. 

In the event of an unresolved dispute, the consumer may seek assistance from a consumer mediator free of charge, in accordance with the Consumer Code. 

In the event of a dispute, complaint, or disagreement regarding any part of the invoice, the guest agrees to pay the undisputed portion without delay and to notify the hotel in writing of the reason for and amount of the dispute within eight (8) days of the invoice date. A dispute or claim will be considered only if it is submitted by certified mail with return receipt requested and sent to the hotel no later than eight (8) days after the customer’s departure. 

Article 15 – Governing Law

These Terms and Conditions are governed by French law. 

Any dispute shall be subject to the jurisdiction of the French courts, subject to the protective provisions applicable to consumers. 

Article 16 – Acceptance

Booking a service with the Cosmos & Spa Hotel implies your unconditional acceptance of these General Terms and Conditions of Sale. 

Article 17 – Wi-Fi

The hotel offers free Wi-Fi, allowing guests to connect to the Internet. Guests agree that the IT resources made available by the hotel shall not be used in any way for the reproduction, display, distribution, or public communication of works or items protected by copyright or related rights, such as texts, images, photographs, musical works, audiovisual works, software, and video games without the authorization of the rights holders as provided for in Books 1 and 2 of the Intellectual Property Code when such authorization is required. The guest is required to comply with the security policy of the hotel’s internet service provider, including the rules governing the use of security measures implemented to prevent the unlawful use of IT resources, and to refrain from any action that undermines the effectiveness of these measures. If the guest fails to comply with the aforementioned obligations, they may be charged with the offense of copyright infringement (Article L 335-3 of the Intellectual Property Code), punishable by a fine of three hundred thousand (300,000) euros and three (3) years’ imprisonment. 

Wi-Fi is provided free of charge. The hotel does not guarantee that the service will be available at all times and cannot be held liable for any interruptions beyond its control. 

Article 18 – Hotel Liability

The hotel has an insurance policy to cover its civil liability. 

The hotel is solely liable for any direct damages. By express agreement between the parties, the following are not considered direct damages: the guest’s loss of business, as well as any financial or commercial losses, loss of data, loss of orders, loss of opportunity, or loss of the guest’s clientele. Under no circumstances shall the hotel be held liable for any reason whatsoever—including, in particular, fire or theft—that may affect the guest’s personal belongings or equipment. 

The photos displayed on the hotel’s website are not binding. Although every effort is made to ensure that the photographs, text, and video footage used to illustrate the hotel provide as accurate a representation as possible of the accommodations offered, variations may occur, particularly due to changes in furnishings, renovations, or changes in the hotel’s name. The guest may not make any claims based on such variations. 

Article 19 – Transfer

Neither party may assign the rights under this contract—including without consideration—without the consent of the other party and the institution. 

No compensatory payment or amendment to the contract may be requested or granted without the prior consent of all three parties involved. 

Article 20 – Entire Agreement

This contract constitutes the entire agreement between the parties and supersedes all prior oral or written discussions, negotiations, understandings, and agreements relating to its subject matter. 

In the event that a court or any other competent authority finds any provision of this contract to be invalid or unenforceable, in whole or in part, the contract shall remain valid with respect to all other provisions, and the parties shall endeavor in good faith to adapt the terms of its performance. 

The contract may be amended only by a written document signed by both parties and shall be binding on the parties’ successors and authorized assignees. 

Article 21 – Parking

Vehicles are parked at the sole responsibility of their owners throughout the entire facility.